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Exclusive Professional Cleaning Services Cleaning Terms and Conditions. 

The terms and conditions apply to those who have received a quotation from us, have paid for service, and/or have received service from us. 

Exclusive Professional Cleaning Services Is a locally owned and operated business. We pay all federal, state, social security and Medicare payroll taxes.

Exclusive Professional Cleaning Services Cleaning Terms and Conditions. 

Cancellations and Rescheduling:

·         If you cancel before 48 hours you will receive a full refund to the payment information on file.

·         If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

·         If you cancel within 24 hours, it is a non refundable full charge. 

·         Your home will be cleaned between the hours of 8:00 am – 5:00 pm on the scheduled cleaning day. We do not schedule set appointment times as part of our services. You will be notified within the hour when our cleaners are on the way.

·         If clients are absent from our schedule longer than 30 days, Exclusive Professional Cleaning Services reserves the right to charge a fee to restart service and to review your service rate.

·         Monthly service is offered under the following conditions – the client understands that monthly cleanings are schedule every four weeks and Exclusive Professional Cleaning Services cannot guarantee the same Team Leader or the same time slot.

·         We are closed for all major holidays including New Year’s Day, Memorial Day, July 4^th, Labor Day, Thanksgiving and the day after and Christmas. Should your cleaning fall on any major holiday we will reschedule your cleaning, we do not cancel cleanings however, a client can cancel the clean or reschedule

Accessing Your Home:

·         Please ensure out staff has access to your home. During the online sign up process, you will be prompted to tell us where to find your key for the initial cleaning.  The majority of our clients’ ask us to keep the key, where we assign it a control number, log it in our productions management system, and store it in our key vault which is inventoried at the end of each day. If you choose, we can return the key to a place of your choosing but Exclusive Professional Cleaning Services is not responsible for losses due to access arranged this method.

·         If Exclusive Professional Cleaning Services is unable to access your home when we arrive, Exclusive Professional Cleaning Services will charge your card a non – refundable fee of 50% of the quoted cleaning price.

·         If you have an alarm system, you can either give us the alarm code (this can be provided as part of the online sign up process or turn off the alarm system before our arrival.

Paying for Services:

·         We accept payment via our online customer portal.

·         You will be charged upon booking to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service. 

·         Rate Changes – Exclusive Professional Cleaning Services reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform out services in order to meet our customer’s standards and expectations. We monitor the actual cleaning time for the initial one to three months of service and occasionally thereafter. Exclusive Professional Cleaning Services will contact the client to discuss possible price or service revisions if the cleaning time differs significantly from the original bid.

·         Estimates or charges relating to the first cleaning may not be indicative of the pricing of future appointments. Depending on the condition of the property, future service may be priced higher or lower. Pricing of future appointments will be discussed with the client following initial service and before subsequent appointments.

·         Please have your home picked up of toys, clothing, dishes, etc., before our arrival. Our cleaning technicians have a timetable we must adhere to in order to provide excellent service to all our clients. Picking up your home is not included in our estimated price.

Tipping:

·         There is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist. If you should decide to add a tip with your payment (either via credit card or personal check), please let us know how much of your payment is designated as a tip. Otherwise, it becomes a credit towards your next payment.

In Case of Bad Weather:

·         Exclusive Professional Cleaning Services reserves the right to be closed for business when severe weather conditions prevent local school’s districts from opening. Also, if our office should remain open despite weather related school closings, for our employees’ safety, they too reserve the right to work or not. We will make every effort possible to send another team to perform your cleaning or reschedule your cleaning. If rescheduling is not needed or wanted, you will not be penalized for skipping a clean.

·         It is the clients’ responsibility to remove any snow (over 3 inches) and ice from driveway, walkway and entry.  Should your team show up too clean and they are unable to safely reach the home entry point the client will be charged 100% of the normal cleaning fee

Promotions

·         1) Any coupons used on initial booking will not be applied to future appointments.

·         2) No 'frequency discount' will be applied to a client's initial booking. A frequency discount will only be applied to subsequent bookings provided these bookings follow the schedule (eg. Weekly) indicated on the initial booking.

Pricing

·         1) We reserve the right to amend any estimates that have been provided by our service advisors or booking form. In the case of amendment, the client will be notified before service is rendered.

·         2) Estimates or charges relating to the first cleaning may not be indicative of the pricing of future appointments. Depending on the condition of the property, future service may be priced higher or lower. Pricing of future appointments will be discussed with the client following initial service and before subsequent appointments.

Protecting Your Valuables:

·         To avoid accidental breakage, please secure valuables, fragile collectibles, and irreplaceable family heirlooms. We request you place these items in a cabinet or drawer, or we can make a note on your worksheet not to touch them.

·         Exclusive Professional Cleaning Services takes great care while cleaning your home, but occasionally accidents do happen. The cleaning team will leave a note or inform you of breakage. The office will follow up with a phone call to determine the best course of action to take for you.

·         Exclusive Professional Cleaning Services is not responsible for breakage due to normal wear and tear, deterioration caused by age or weather, or damage caused by improper assembly, construction or mounting of an item (EX: blinds, pictures, fan blades, light fixtures, etc.)

·         As plant require specialized care, Exclusive Professional Cleaning Services is unable to maintain them.

·         Customers have 14 days to report damage or broken items. After 14 days the customer assumes responsibility for the broken item.

Preparing Children and Pets:

·         For safety reasons, please see that children are supervised while we are cleaning your home.

·         We ask that you secure your pets while we are cleaning your home. Exclusive Professional Cleaning Services and its staff reserves the right to leave the premises, for the protection of our cleaning technicians, if a pet exhibits aggressive behavior. Exclusive Professional Cleaning Services will not be held responsible for the behavior of any pet(s) while the cleaning service is being performed.

Scheduling Other Service Providers:

·         Due to safety and security considerations, please do not schedule other home service providers when we are scheduled to clean if you are not present to supervise them. Exclusive Professional Cleaning Services will not let anyone into your home.

·         Client activities or the activities of other home service providers which result in a request to re-clean an area the team has already cleaned will result in an additional fee.

Protecting Our Cleaning Technicians:

·         Exclusive Professional Cleaning Services makes a significant investment in recruiting, certifying and training only the most qualified cleaning technicians. In consideration of this opportunity, each cleaning technician signs a non-compete agreement which prohibits him or her from working directly with our clients. We ask that our clients abide by this same measure. By accepting our service, you agree neither to solicit, directly or indirectly, nor hire any current of former Exclusive Professional Cleaning Services technician who has provided services to your home, without the expressed written consent of Exclusive Professional Cleaning Services and compensation of $2000 to Exclusive Professional Cleaning Services for its loss.

·         Exclusive Professional Cleaning Services technicians are unable to climb on ladders higher that the three-step ladder they are issued to perform their work. Please call the office if you need work performed in your home that requires a ladder.

·         Due to OSHA regulations, our staff will not handle any type of animal or human waste, vomit, blood or body waste.

·         Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc.) until mitigated.

Termination of Service:

·         Either party may terminate cleaning service with written 48 hour notice. Any payment for abovementioned services owed by the customer shall be due and payable at the time of cancellation. This is not a contract and either party may cancel service at any time for any reason without penalties or additional fees.

Guarantee of Your Satisfaction:

·         Our work is guaranteed; if you think any area that is in the scope of work is not clean ore cleaned well, we will re-clean that area to your satisfaction.

·         Please call within 48 hours of your cleaning and we will return as soon as possible within two business days to re-clean the problem area. Request for re-clean lodged after 24 hours will result in a fee. We appreciate the opportunity to make thing right in a timely manner.

·         Our guarantee does not include a refund when services have been rendered.

By accepting and hiring Exclusive Professional Cleaning Services you agree to be the party responsible for full payment and communication, upholding this agreement and satisfaction guarantee procedures. Third party involvement is not recognized by Exclusive Professional Cleaning Services.