FAQs

Payment is made at the time of booking to ensure we have the correct staff and time to clean your home to satisfaction.

There is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist. If you should decide to add a tip with your payment (either via credit card or personal check), please let us know how much of your payment is designated as a tip. Otherwise, it becomes a credit towards your next payment.

We are closed for all major holidays including New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and the day after and Christmas. Should your cleaning fall on any major holiday we will reschedule your cleaning, we do not cancel cleanings however, a client can cancel the clean or reschedule

• If you cancel before 48 hours you will receive a full refund to the payment information on file.
• If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
• If you cancel within 24 hours, it is a non refundable full charge.

At the time of booking your cleaning.

Not all all. Please ensure our staff has access to your home
During the online sign up process, you will be prompted to tell us where to find your key for the initial cleaning.
The majority of our clients’ ask us to keep the key, where we assign it a control number, log it in our productions management system, and store it in our key vault which is inventoried at the end of each day. If you choose, we can return the key to a place of your choosing but Exclusive Professional Cleaning Services is not responsible for losses due to access arranged this method.
• If Exclusive Professional Cleaning Services is unable to access your home when we arrive, Exclusive Professional Cleaning Services will charge your card a non – refundable fee of 50% of the quoted cleaning price.

Our work is guaranteed; if you think any area that is in the scope of work is not clean ore cleaned well, we will re-clean that area to your satisfaction. • Please call within 48 hours of your cleaning and we will return as soon as possible within two business days to re-clean the problem area. Request for re-clean lodged after 24 hours will result in a fee. We appreciate the opportunity to make thing right in a timely manner.
Our guarantee does not include a refund when services have been rendered.

Not at all, we bring our cleaning supplies unless you have a special preference.

We service Indian River County, Brevard County in Florida, USA

Yes. Our online payment system uses of Stripe, which is one of the world's largest online payment processors. No critical credit card information is stored on our servers and all communication is encrypted with an SSL certificate.

The majority of our clients ask us to keep the key, where we assign it a control number, log it in our productions management system, and store it in our key vault which is inventoried at the end of each day. If you choose, we can return the key to a place of your choosing but Exclusive Professional Cleaning Services is not responsible for losses due to access arranged this method.
• If Exclusive Professional Cleaning Services is unable to access your home when we arrive, Exclusive Professional Cleaning Services will charge your card a non – refundable fee of 50% of the quoted cleaning price.

To avoid accidental breakage, please secure valuables, fragile collectibles, and irreplaceable family heirlooms. We request you place these items in a cabinet or drawer, or we can make a note on your worksheet not to touch them.
Exclusive Professional Cleaning Services is not responsible for breakage due to normal wear and tear, deterioration caused by age or weather, or damage caused by improper assembly, construction or mounting of an item

Yes our cleaners are screened for your safety and well as our company.